Terms and Conditions (personalised items)

Note: These Terms and Conditions do not apply to items supplied ex-stock and only apply to

personalised badges, rosettes and clothing and other personalised items.

For these other items please visit Terms & Conditions

Order Processing/Refunds

The goods will be despatched usually within 2 working days (often quicker).
Any personalised items, that are defective may be returned to us in their original condition and packaging for a full refund.
If we have supplied a copy or proof of the artwork/design for approval, either in hard copy or electronically, and this has been accepted, then we cannot accept any responsibility for any subsequent errors. Any errors that our shown to be due to us will be corrected free of charge.
Except for the above, refunds will only be given at the discretion of the management, provided goods are returned in good condition, at the purchaser's expense. Refunds are subject to a £2 administration fee if the initial payment was made by Credit/Debit Cards . Postage charges are not eligible for refund. Returns should only be sent with our prior agreement.

Delivery and Delivery charges

Unless otherwise stated our quotes are for delivery by First Class Royal Mail post. Depending on the value of the goods we reserve the right to send them by recorded or registered delivery or by courier - in which case the extra cost will be borne by ourselves.
If you require a delivery on a specific date or on a 'next working day' basis then please inform us when you place the order and we will quote accordingly, to ensure we meet the deadline.
We cannot be held responsible for actions or delays beyond our control.

Payment details

Payment can be made for all products online or offline.
We accept all major credit cards, cheques drawn on a UK bank or Sterling value Postal Orders. Payment should be made to the Candle & Gift Shop.(the address is given below)
We also accept orders and credit card information by phone, fax, or post.
Payment can also be made by Paypal
We reserve the right to withhold despatches until payment has cleared.
If we agree to ship the order prior to payment being received, then payment must be made upon receipt of goods. Any delay in payment beyond 30 days will attract a late payment fee of £20

Product Details

All badges are supplied with safety pin clips on the back. If the badge is for a child under 3 - please tell us, so we can supply a safety clip fastening
There is no minimum order quantity
Due to the hand made nature of several of the products, slight variations in the actual colours may occur.
We cannot guarantee to print to specific Pantone colours on small orders.
If you are supplying us with a photograph or original artwork then you must ensure that you have the photographer's or artists permission to use his/her work - and if required you must provide us with proof.
We cannot reproduce anyone else's trademarked logos or copyrighted images
Please supply as large an image as possible and do not crop any photographs too tightly
Please ensure that you carefully read the washing/cleaning instructions for clothing and mugs

Duties and Taxes

If any items are sent overseas, then they may be subject to local duties and/or taxes.
Any payment of these duties and taxes has to be made by the person receiving the consignment.

Worldpay Transaction Server and Security

For on-line payments, we are using the services of WORLDPAY , who offer the highest level of security for secure credit card processing, with the transaction being processed over a secure, SSL encrypted Internet connection.
Information transmitted on-line is encrypted using complicated logarithm combinations, unlike other methods that use standard medium coding.
The WorldPay Select payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their shoppers.
All communication between the shopper and WorldPay is encrypted to the maximum strength supported by the shopper's browser using TLS or SSL (security).
Worldpay's public web servers are certified by Thawte, a public Certificate Authority, ensuring that shoppers and retailers alike can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Privacy policy

Any personal details entered during the online ordering process are used only for the purpose of processing your order online.
We do not pass your details to any third party.

Company Details

Cards n Badges, hennightbadges.co.uk and Number One Marketing are Internet trading names of:

The Candle & Gift Shop

30 High St

Uppermill

Oldham, OL3 6HR

Tel: 01457 874396

Fax: 08712 438 758

e-mail: sales@cardsnbadges.co.uk